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13. 
Cover image for The virtual reference desk : creating a reference future
The virtual reference desk : creating a reference future
by 
Lankes, R. David, 1970-
Format: 
Books
Publication Date 
2006
Excerpt: 
Reference services (Libraries) -- Information technology.
Available: Copies:
14. 
Cover image for Service operations management : improving service delivery
Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
. Performance measurement -- 11. Linking operations decisions to business performance -- 12. Driving operational
Available: Copies:
15. 
Cover image for The essentials of the new workplace : a guide to the human impact of modern working practices
The essentials of the new workplace : a guide to the human impact of modern working practices
by 
Holman, David (David J.)
Format: 
Books
Publication Date 
2005
Excerpt: 
. Organisational performance and manufacturing practices / Stephen Wood -- Ch. 12. Organisational performance in
Available: Copies:
16. 
Cover image for Global information society : operating information systems in a dynamic global business environment
Global information society : operating information systems in a dynamic global business environment
by 
Lan, Yi-chen, 1969-
Table of contents http://www.loc.gov/catdir/toc/ecip052/2004023597.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Information technology -- Management.
Available: Copies:
17. 
Cover image for Contemporary strategy analysis
Contemporary strategy analysis
by 
Grant, Robert M., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0416/2004007696.html
Format: 
Books
Publication Date 
2005
Excerpt: 
advantage -- 8. Cost advantage -- 9. Differentiation advantage -- 10. Industry evolution -- 11. Technology
Available: Copies:
18. 
Cover image for International marketing strategy
International marketing strategy
by 
Bradley, Frank, 1942-
Format: 
Books
Publication Date 
2005
Excerpt: 
values and technology -- 6. Political economy and created advantage -- 7. Public policy risk and
Available: Copies:
19. 
Cover image for Transferring learning to behavior : using the four levels to improve performance
Transferring learning to behavior : using the four levels to improve performance
by 
Kirkpatrick, Donald L.
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance technology.
Available: Copies:
20. 
Cover image for Business information management : improving performance using information systems
Business information management : improving performance using information systems
by 
Chaffey, Dave, 1963-
Format: 
Books
Publication Date 
2005
Excerpt: 
Business information management : improving performance using information systems / Chaffey, Dave
Available: Copies:
21. 
Cover image for Beyond training and development : the groundbreaking classic on human performance enhancement
Beyond training and development : the groundbreaking classic on human performance enhancement
by 
Rothwell, William J., 1951-
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance technology.
Available: Copies:
22. 
Cover image for Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric testing, interviews, and assessment centres
Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric testing, interviews, and assessment centres
by 
Edenborough, Robert.
Table of contents http://www.loc.gov/catdir/toc/ecip058/2005005136.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Assessment methods in recruitment, selection, and performance : a manager's guide to psychometric
Available: Copies:
23. 
Cover image for Performance at the limit : business lessons from Formula 1 motor racing
Performance at the limit : business lessons from Formula 1 motor racing
by 
Jenkins, Mark.
Publisher description http://www.loc.gov/catdir/enhancements/fy0632/2005296550-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0632/2005296550-t.html
Format: 
Books
Publication Date 
2005
Excerpt: 
Performance technology.
Available: Copies:
24. 
Cover image for Lost knowledge : confronting the threat of an aging workforce
Lost knowledge : confronting the threat of an aging workforce
by 
DeLong, David W.
Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004041577-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy0617/2004041577-t.html
Format: 
Books
Publication Date 
2004
Excerpt: 
organizational performance. It also explains what executives can do to retain critical know-how as veteran
Available: Copies:
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