. Solving problems without creating new ones -- 6. Value conflicts : an indication of progress -- Epilogue

-- Creating value -- Too many cooks -- Bottom-line negotiating -- The "fishy" calculator method -- The

conflated ends - doing and knowing. The ancient Greeks developed this distinction of value between craft on

-solutions -- Beyond solution selling -- A practical framework to drive performance improvement -- The value perception

, and knowledge management -- Lessons learned about knowledge management -- Showing value from knowledge

. W. Lejuez -- Assessment of value change in adults with acquired disabilities / Elias Mpofu, Thomas

historic areas in Mexico City: the case of Coyoacan / Yanet Lezama-López -- Value-led heritage and

1. Introduction -- 2. Compositional structures -- 3. Dynamic structures -- 4. Value structures and

-- Hyperopia in public finance / Lee Anne Fennell -- Value added tax compliance / Paul Webley, Caroline Adams

1. Introduction -- 2. Why measure customer satisfaction? -- 3. Loyalty -- 4. The value-profit chain

and reporting needs -- Earned value analysis -- Project closeout.

How do you make them feel? -- Are they loyal or merely satisfied? -- Create meaningful value -- You