buying behaviour -- Consumer loyalty -- Building relationships with customers -- E-commerce and its value

managing products -- Internal marketing -- Building customer loyalty through quality -- Pricing products

analysis : a process overview -- Becoming lean -- Vsa in action -- Managing channel loyalty : a necessary

loyalty -- Do you know how much your customers are really worth to you? / Uta Werner -- Questions about

, frequency, monetary analysis -- 6. Communicating with customers -- 7. Customer retention and loyalty -- 8

, & Loyalty -- Chapter 6 -- Analyzing Consumer Markets -- Chapter 7 -- Analyzing Business Markets -- Chapter 8

records their shared grit and humour sparks a mutual admiration which quickly transforms into firm loyalty.

; and loyalty marketing."--Jacket.

Customer focus and managing customer loyalty -- Marketing performance and marketing profitability

infect everyone's life. And for the Jacksons, loyalty cannot win out. Because in their world you can

celebrate it, as if loyalty and faith were never misused. David Berreby describes a third alternative: how

terror or revenge -- Killing for expediency -- For love and loyalty -- Murder without guilt -- The