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1. 
Cover image for Human resource management in sport and recreation
by 
Chelladurai, P.
Format: 
Books
Publication Date 
2006
Excerpt: 
Satisfaction -- Satisfaction With Volunteer Work -- Participant Satisfaction -- Measurement of Satisfaction
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by 
Dieffenbach, Michael.
Format: 
Video disc
Publication Date 
2006
Excerpt: 
Consumer satisfaction.
Available: Copies:
3. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2005
Excerpt: 
ch. 1: Achieving high customer satisfaction -- ch. 2: Developing strong listening and communication
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4. 
Cover image for First, break all the rules : what the world's greatest managers do differently
by 
Buckingham, Marcus.
Format: 
Books
Publication Date 
2005 1999
Excerpt: 
the link between employee opinions and productivity, profit, customer satisfaction, and the rate of
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5. 
Cover image for Revolutionize your customer experience / Colin Shaw.
by 
Shaw, Colin, 1928-
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
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6. 
Cover image for The psychology of behaviour at work : the individual in the organization
by 
Furnham, Adrian.
Format: 
Books
Publication Date 
2005
Excerpt: 
, values and perceptions -- Work motivation and satisfaction -- Stress at work -- Cooperation, power and
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7. 
Cover image for Communication impact : designing research that matters
by 
Priest, Susanna Hornig.
Format: 
Books
Publication Date 
2005
Excerpt: 
among Caribbean journalists / Marjan de Bruin -- Patient satisfaction in a medical setting : an emergent
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9. 
Cover image for The psychology of interpersonal relationships
by 
Berscheid, Ellen.
Format: 
Books
Publication Date 
2005
Excerpt: 
and sex -- Ch. 13. Satisfaction and stability -- Ch. 14. Intervention and dissolution.
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10. 
Cover image for Organizational psychology in cross-cultural perspective
by 
Silverthorne, Colin P. (Colin Patric)
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Gender, stress, and ethics -- Job satisfaction and organizational commitment -- Conflict and power
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11. 
Cover image for Managing behavior in organizations
by 
Greenberg, Jerald.
Format: 
Books
Publication Date 
2005
Excerpt: 
-- Ch. 5. Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment -- Ch. 6
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12. 
Cover image for Service operations management : improving service delivery
by 
Johnston, Robert.
Format: 
Books
Publication Date 
2005
Excerpt: 
relationships -- 4. Customer expectations and satisfaction -- 5. Managing supply relationships -- 6. Service
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