Consumer satisfaction.

Satisfaction -- Satisfaction With Volunteer Work -- Participant Satisfaction -- Measurement of Satisfaction

ch. 1: Achieving high customer satisfaction -- ch. 2: Developing strong listening and communication

Consumer satisfaction.

relationships -- 4. Customer expectations and satisfaction -- 5. Managing supply relationships -- 6. Service

Job satisfaction.

Consumer satisfaction.

customer: learning customer value ; Satisfaction versus accountability: which metric for success ; Customer

the link between employee opinions and productivity, profit, customer satisfaction, and the rate of

-- Ch. 5. Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment -- Ch. 6

, values and perceptions -- Work motivation and satisfaction -- Stress at work -- Cooperation, power and

-- Gender, stress, and ethics -- Job satisfaction and organizational commitment -- Conflict and power