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1.

Cover image for Dealing with the customer from hell : a survival guide

Dealing with the customer from hell : a survival guide

Dealing with the customer from hell : a survival guide

by

Belding, Shaun.

Format:

Books

Publication Date

2005 2004

Excerpt:

Customer relations.

Available: Copies:

2.

Cover image for Relationship selling and sales management

Relationship selling and sales management

by

Johnston, Mark W.

Format:

Books

Publication Date

2005

Excerpt:

Relations avec la clientèle -- Guides, manuels, etc.

Available: Copies:

3.

Cover image for Good Muslim, bad Muslim : America, the Cold War, and the roots of terror

Good Muslim, bad Muslim : America, the Cold War, and the roots of terror

by

Mamdani, Mahmood, 1946-

Table of contents http://catdir.loc.gov/catdir/toc/fy0606/2006398094.html

Format:

Books

Publication Date

2005

Excerpt:

United States -- Foreign relations -- Developing countries.

Available: Copies:

4.

Cover image for Fanon's warning : a civil society reader on the New Partnership for Africa's Development

Fanon's warning : a civil society reader on the New Partnership for Africa's Development

by

Bond, Patrick.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010254629&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2005

Excerpt:

Africa -- Foreign economic relations.

Available: Copies:

5.

Cover image for State of the nation : South Africa 2004-2005

State of the nation : South Africa 2004-2005

State of the nation : South Africa 2004-2005

by

Habib, Adam.

Link to this resource

Format:

Books

Publication Date

2005

Excerpt:

South Africa -- Foreign relations -- 1994-

Available: Copies:

6.

Cover image for African masculinities : men in Africa from the late nineteenth century to the present

African masculinities : men in Africa from the late nineteenth century to the present

by

Ouzgane, Lahoucine.

Consulta en línea
ebrary http://site.ebrary.com/id/10135400
Table of contents http://catdir.loc.gov/catdir/toc/hol052/2004054404.html
Book review (H-Net) http://www.h-net.org/review/hrev-a0e8j7-aa
Contributor biographical information http://catdir.loc.gov/catdir/bios/hol056/2004054404.html

Format:

Books

Publication Date

2005

Excerpt:

Relations raciales.

Available: Copies:

7.

Cover image for Introduction to international economics / Dominick Salvatore.

Introduction to international economics / Dominick Salvatore.

by

Salvatore, Dominick.

Format:

Books

Publication Date

2005

Excerpt:

International economic relations -- Case studies.

Available: Copies:

8.

Cover image for Revolutionize your customer experience / Colin Shaw.

Revolutionize your customer experience / Colin Shaw.

by

Shaw, Colin, 1928-

Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html
Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html
Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html

Format:

Books

Publication Date

2005

Excerpt:

Customer relations.

Available: Copies:

9.

Cover image for Talespin : public relations disasters-inside stories & lessons learnt

Talespin : public relations disasters-inside stories & lessons learnt

by

McCusker, Gerry, 1962-

Format:

Books

Publication Date

2005

Excerpt:

Talespin : public relations disasters-inside stories & lessons learnt / McCusker, Gerry, 1962-

Available: Copies:

10.

Cover image for Unequal allies? : United States security and alliance policy toward Japan, 1945-1960

Unequal allies? : United States security and alliance policy toward Japan, 1945-1960

by

Nilsson-Wright, John.

Table of contents http://www.loc.gov/catdir/toc/ecip0420/2004016215.html

Format:

Books

Publication Date

2005

Excerpt:

United States -- Foreign relations -- 1945-1953.

Available: Copies:

11.

Cover image for Family communication

Family communication

by

Segrin, Chris.

Table of contents http://www.loc.gov/catdir/toc/ecip0418/2004013165.html

Format:

Books

Publication Date

2005 2004

Excerpt:

Interpersonal relations.

Available: Copies:

12.

Cover image for Out of evil : new international politics and old doctrines of war

Out of evil : new international politics and old doctrines of war

by

Chan, Stephen, 1949-

Format:

Books

Publication Date

2005

Excerpt:

International relations.

Available: Copies:

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1 .. 93 94 95 96 97 .. 169

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Access Level

Author

(13)

(13)

Independent Institute of Education.

(12)

Finnemore, Martheanne.

(11)

Cronjé, D. S. P.

(10)

Skinner, J. C. (J. Chris)

(9)

Johnson, David W., 1940-

(8)

Salvatore, Dominick.

(8)

Wilcox, Dennis L.

(8)

(7)

Center, Allen H.

(7)

Kegley, Charles W.

(7)

Von Essen, L. M. (Llew M.)

(7)

Carlsnaes, Walter.

(6)

(6)

Jefkins, Frank William.

(6)

Kruckeberg, Dean.

(6)

Mersham, G. M. (Gary Malcolm), 1949-

(6)

Smith, Ronald D., 1948-

(6)

Villa-Vicencio, Charles.

(6)

(5)

(5)

Carnelley, M. (Marita), 1962-

(5)

Cutlip, Scott M.

(5)

(5)

Heath, Robert L. (Robert Lawrence), 1941-

(5)

Institute of Public Relations.

(5)

Kruger, Hanneretha.

(5)

Krugman, Paul R.

(5)

Seitel, Fraser P.

(5)

(5)

Smith, Steve, 1952-

(5)

(5)

VanSlyke Turk, Judy.

(5)

(5)

Baylis, John, 1946-

(4)

Cameron, Glen T.

(4)

Chartered Institute of Public Relations.

(4)

Clear, Annette.

(4)

(4)

Finnemore, Martheanne

(4)

Goldsworthy, Simon.

(4)

(4)

Johnston, Jane, 1961-

(4)

Marsh, Charles, 1955-

(4)

Morris, Trevor.

(4)

Nel, P. S. (Piet S.), author.

(4)

(4)

Obstfeld, Maurice.

(4)

Risse, Thomas, 1955-

(4)

Russett, Bruce M.

(4)

Simmons, Beth A., 1958-

(4)

Smith, Steve, 1952- editor.

(4)

Taylor, Alan M., 1964-

(4)

Venter, Robert.

(4)

Achebe, Chinua.

(3)

(3)

Bello, Walden F.

(3)

(3)

Berndt, A. (Adele), 1966-

(3)

Blanton, Shannon Lindsey, author.

(3)

(3)

Brink, A. (Annekie)

(3)

Coombs, W. Timothy.

(3)

Das, Dilip K., 1941-

(3)

Dunne, Timothy, 1965- editor.

(3)

(3)

Fanon, Frantz, 1925-1961.

(3)

Foster, John, 1926-

(3)

Garcia, Helio Fred.

(3)

Grunig, James E.

(3)

(3)

Haynes, Jim, 1937-

(3)

Hough, Johan, 1957-

(3)

(3)

Johnston, Mark W.

(3)

Kirsten, Monica, author.

(3)

(3)

Lucas, Rosemary.

(3)

Mamdani, Mahmood, 1946-

(3)

Mandela, Nelson, 1918-

(3)

Marenin, Otwin.

(3)

Marshall, Greg W.

(3)

Nel, P. S. (Piet S.)

(3)

Neuland, E. W. (Ernst W.)

(3)

Pennington, Steuart.

(3)

Reber, Bryan H.

(3)

Rensburg, Ronél S.

(3)

Robinson, J. A. (Jacobus Abraham), 1953-

(3)

South African Institute of Race Relations.

(3)

Sriramesh, Krishnamurthy.

(3)

Swanepoel, Ben.

(3)

Turk, Judy VanSlyke.

(3)

Van der Merwe, Roux.

(3)

Wittkopf, Eugene R., 1943-

(3)

(2)

Ackerly, Brooke A.

(2)

Adhikari, Mohamed.

(2)

Ahmad, Ehtisham.

(2)

Albrecht, Karl.

(2)

(2)

Anthony, Mitch.

(2)

Ashcroft, Bill, 1946-

(2)

(2)

Balaam, David N., 1950-

(2)

Bangura, Abdul Karim, 1953-

(2)

(2)

Barnett, Michael N., 1960-

(2)

(2)

Benecke, Dalien Rene.

(2)

Bentley, Kristina A.

(2)

Best, Antony, 1964-

(2)

Biggs, Michael.

(2)

Bivins, Thomas H. (Thomas Harvey), 1947-

(2)

Blanton, Shannon Lindsey.

(2)

Breakenridge, Deirdre.

(2)

Brink, André P. (André Philippus), 1935-2015.

(2)

Brontë, Emily, 1818-1848.

(2)

Brosio, Giorgio.

(2)

Buhlungu, S. (Sakhela)

(2)

Burbach, Roger.

(2)

Burleigh, Michael, 1955-

(2)

Buttle, Francis.

(2)

Cant, M. C. (Michael Colin), 1957-

(2)

Capizzo, Luke W., author.

(2)

Carnegie, Dale, 1888-1955.

(2)

Chazan, Naomi, 1946-

(2)

Clear, Annette, editor.

(2)

Coombes, Annie E.

(2)

Crago, Hugh, 1946-

(2)

Cronjé, D. S. P., author.

(2)

D'Anieri, Paul J., 1965-

(2)

Daniel, John, 1944-2014.

(2)

Daniels, John D.

(2)

DeSanto, Barbara, 1950-

(2)

Diggs-Brown, Barbara.

(2)

Dilenschneider, Robert L.

(2)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

Du Toit, D. (Darcy)

(2)

Duncan, Norman.

(2)

Edwards, Lee, 1932-

(2)

Erasmus, Barney, author.

(2)

Fearn-Banks, Kathleen.

(2)

Feenstra, Robert C.

(2)

Fenton, Steve, 1942-

(2)

Foot, Rosemary, 1948-

(2)

Fourie, Letitia Engela, editor.

(2)

Francis, S. (Stephen)

(2)

Friman, H. Richard.

(2)

(2)

Gordimer, Nadine.

(2)

Gray, John, 1951-

(2)

Green, Andy, 1958-

(2)

Gregory, Anne, 1953-

(2)

(2)

Grieco, Joseph M., author.

(2)

Griffiths, Gareth, 1943-

(2)

(2)

Grossett, Lesley.

(2)

Grunig, James E

(2)

(2)

Habermas, Jürgen.

(2)

Hajnal, Peter I., 1936-

(2)

Halper, Stefan A.

(2)

(2)

Harris, Thomas L., 1931-

(2)

Hartmann, Anja.

(2)

Hauss, Charles.

(2)

Hawthorne, Nathaniel, 1804-1864.

(2)

Hayes, Darrell C.

(2)

Haywood, Roger, 1939-

(2)

Healey, Justin.

(2)

Heaton, J., author.

(2)

(2)

Hendrix, Jerry A.

(2)

Heuser, Beatrice, 1961-

(2)

Heywood, Andrew, author.

(2)

Hill, Charles W. L.

(2)

Hodges, Caroline E. M.

(2)

Hogan, Michael J., 1943-

(2)

Holladay, Sherry J.

(2)

Ikenberry, G. John, author.

(2)

Institute for Global Dialogue.

(2)

Johnson, Frank P. (Frank Pierce), 1935-

(2)

Jones, R. J. Barry.

(2)

Jordaan, Barney, author.

(2)

Juta Law (Firm)

(2)

Kagarlitsky, Boris, 1958-

(2)

Keylor, William R., 1944-

(2)

Khadiagala, Gilbert M.

(2)

Kohn, Stephen E., 1957-

(2)

Koonin, Marla, contributor.

(2)

Kreinin, Mordechai Elihau, 1930-

(2)

(2)

Kuperman, Alan J.

(2)

Kurki, Milja, editor.

(2)

L'Etang, Jacquie.

(2)

(2)

Landreth, Garry L.

(2)

Langhorne, Richard, 1940-

(2)

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(1985)

Electronic Resources

(18)

(12)

(6)

(3)

(1)

Item Category 1

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Non-Fiction Books

Prescribed Books

Recommended Books

Reference Books

Theses/Dissertations

Material Type

Audio-visual Material

Developer Books

Prescribed books

Recommended Books

Reference Books

Theses/Dissertations

Language

(1967)

(5)

(1)

(1)

(1)

Library

RC Bloemfontein

RC Braamfontein

RC Nelson Mandela Bay

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

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On-Shelf Faculty Commerce (IIE CAT only)

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On-Shelf Faculty Humanities (IIE CAT only)

On-Shelf Faculty Law (IIE CAT only)

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On-Shelf Lecturer

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Reference Material

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Withdrawn from the collection

Publication Date

Subject

Public relations.

(185)

International economic relations.

(165)

International relations.

(151)

Interpersonal relations.

(110)

Customer relations.

(96)

South Africa -- Race relations.

(76)

(60)

(52)

Industrial relations -- South Africa.

(45)

Race relations.

(40)

Interpersonal communication.

(35)

Domestic relations -- South Africa.

(33)

International trade.

(33)

Industrial relations.

(31)

United States -- Race relations.

(30)

Customer relations -- Management.

(29)

Security, International.

(25)

International finance.

(24)

South Africa -- Politics and government -- 1994-

(24)

United States -- Foreign relations -- 2001-

(24)

World politics.

(24)

Apartheid -- South Africa.

(23)

Globalization -- Economic aspects.

(23)

Africa -- Foreign relations -- 1960-

(22)

World politics -- 1989-

(22)

Customer services.

(21)

Persons (Law) -- South Africa.

(21)

Labor laws and legislation -- South Africa.

(20)

Public relations -- South Africa.

(20)

Corporations -- Public relations.

(19)

Relationship marketing.

(19)

Conflict management.

(18)

International business enterprises.

(18)

South Africa -- Foreign relations -- 1994-

(17)

(16)

International relations -- Moral and ethical aspects.

(16)

United States -- Foreign relations -- 1989-

(16)

Africa -- Politics and government -- 1960-

(15)

(15)

(15)

International cooperation.

(15)

Organizational behavior.

(15)

Public relations -- United States.

(15)

Economic policy.

(14)

International relations -- Philosophy.

(14)

(14)

Psychology, Industrial.

(14)

Race relations -- Fiction.

(14)

(14)

Communication in management.

(13)

Communication in organizations.

(13)

Competition, International.

(13)

Domestic relations.

(13)

Economic development.

(13)

(13)

Intercultural communication.

(13)

Internet marketing.

(13)

Labor unions -- South Africa.

(13)

Triangles (Interpersonal relations) -- Fiction.

(13)

United States -- Foreign relations.

(13)

World politics -- 21st century.

(13)

(12)

Consumer satisfaction.

(12)

Developing countries -- Foreign economic relations.

(12)

(12)

Interpersonal conflict.

(12)

Public relations -- Management.

(12)

Relations publiques.

(12)

Social responsibility of business.

(12)

South Africa -- Social conditions -- 1994-

(12)

Africa -- Foreign economic relations.

(11)

Business communication.

(11)

Collective bargaining -- South Africa.

(11)

Diplomatic relations.

(11)

(11)

Public relations -- Authorship.

(11)

(11)

Self-actualization (Psychology)

(11)

(11)

South Africa. Truth and Reconciliation Commission.

(11)

Strategic planning.

(11)

United States -- Foreign relations -- 1945-1989.

(11)

Öffentlichkeitsarbeit.

(11)

(10)

Branding (Marketing)

(10)

Business writing.

(10)

Public relations -- Handbooks, manuals, etc.

(10)

Success in business.

(10)

United States -- Military policy.

(10)

(9)

Africa -- Economic conditions -- 1960-

(9)

(9)

Commercial policy.

(9)

Cultural relations.

(9)

Customer loyalty.

(9)

Ethnic relations.

(9)

(9)

Personnel management.

(9)

South Africa -- Economic conditions -- 1991-

(9)

South Africa -- Foreign economic relations.

(9)

South Africa -- Politics and government -- 20th century.

(9)

United States -- Foreign relations -- 20th century.

(9)

United States -- Foreign relations -- 21st century.

(9)

United States -- Politics and government -- 2001-

(9)

Brand name products.

(8)

Customer services -- Management.

(8)

Developing countries -- Economic conditions.

(8)

Economic history.

(8)

Group relations training.

(8)

International law.

(8)

Interpersonal relations -- Juvenile fiction.

(8)

Marketing -- Management.

(8)

Public relations -- Case studies.

(8)

Rwanda -- Ethnic relations.

(8)

South Africa -- Ethnic relations.

(8)

Strikes and lockouts -- South Africa.

(8)

War on Terrorism, 2001-

(8)

Anti-apartheid movements -- South Africa.

(7)

Corporate image.

(7)

(7)

Economic development -- Africa.

(7)

Economic history -- 1990-

(7)

European Union countries -- Foreign relations.

(7)

Genocide -- Rwanda -- History -- 20th century.

(7)

Globalization -- Political aspects.

(7)

Globalization -- Social aspects.

(7)

International business enterprises -- Case studies.

(7)

International business enterprises -- Management.

(7)

Marriage law -- South Africa.

(7)

Organizational effectiveness.

(7)

(7)

Post-apartheid era -- South Africa.

(7)

Professional-Patient Relations.

(7)

Racism -- United States.

(7)

Schools -- Juvenile fiction.

(7)

(7)

Social psychology.

(7)

South Africa -- Politics and government.

(7)

Teams in the workplace.

(7)

World politics -- 20th century.

(7)

Africa -- Foreign relations -- United States.

(6)

(6)

Business ethics.

(6)

China -- Foreign economic relations.

(6)

Communication in marketing.

(6)

Corporate culture.

(6)

Corporate governance.

(6)

Economic forecasting.

(6)

Emigration and immigration.

(6)

Germany -- Ethnic relations.

(6)

Intergroup relations.

(6)

International economic integration.

(6)

International economic relations -- Social aspects.

(6)

International organization.

(6)

International relations -- History.

(6)

International relations -- Textbooks.

(6)

Intervention (International law)

(6)

(6)

Middle East -- Foreign relations -- United States.

(6)

Multiculturalism.

(6)

(6)

Political ethics.

(6)

Politics and government.

(6)

Power (Social sciences)

(6)

Public opinion.

(6)

Public relations -- Moral and ethical aspects.

(6)

Rwanda -- History -- Civil War, 1994 -- Atrocities.

(6)

Social justice.

(6)

South Africa -- Fiction.

(6)

State-sponsored terrorism.

(6)

Triangles (Interpersonal relations)

(6)

United States -- Ethnic relations.

(6)

United States -- Foreign economic relations.

(6)

United States -- Foreign relations -- Africa.

(6)

United States -- Foreign relations -- Middle East.

(6)

(6)

(5)

Australia -- Race relations.

(5)

(5)

Consumer behavior.

(5)

(5)

Developing countries -- Economic policy.

(5)

Economic sanctions.

(5)

(5)

(5)

(5)

Industrial relations -- Great Britain.

(5)

Industries -- History -- 20th century.

(5)

Intergenerational relations.

(5)

International relations

(5)

International relations -- Case studies.

(5)

International relations -- Research.

(5)

Internet in public relations.

(5)

National security.

(5)

Naudé, Beyers.

(5)

(5)

Public relations -- Cross-cultural studies.

(5)

Public relations -- Research.

(5)

Public relations and politics.

(5)

Race relations -- Religious aspects -- Christianity.

(5)

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