success and improved business performance. This book is written by an international contributor team and

-- Ageing and its embodiment / Chris Gilleard and Paul Higgs -- Divinity: a dossier, a performance piece, a

--a team that generates more creativity, more energy and the very best performance. The rules of the

employees and monitoring performance -- Developing and implementing a training program -- Evaluating the

programmes -- 9. Performance appraisal and performance management -- 10. Payment systems -- 11. Managing

levels, mix, and pay structures -- Pay for performance : the evidence -- Pay-for-performance plans

. Individual performance management -- 13. Team performance -- 14. Leadership and motivation -- 15. Managing

. Performance measurement -- 11. Linking operations decisions to business performance -- 12. Driving operational

operations and performance.

services -- 8. People, organization and innovation -- 9. Boosting innovative performance -- 10. The future

Performance standards.

Ch. 1. Defining your role -- Ch. 2. Effective communication -- Ch. 3. Performance management -- Ch