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1. 
Cover image for 21st century management : a reference handbook
by 
Wankel, Charles.
Format: 
Books
Publication Date 
2008
Excerpt: 
-Century organizations -- Ethical manufacturing -- PART VII: ORGANIZING IN THE POST-0/11 WORLD: Constraints on strategy
Available: Copies:
2. 
Cover image for Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
-- 3. Listening to customers -- 4. Implementing a service excellence strategy -- 5. Empowerment and
Available: Copies:
3. 
Cover image for Crucibles of leadership : how to learn from experience to become a great leader
by 
Thomas, Robert J. (Robert Joseph), 1952-
Format: 
Books
Publication Date 
2008
Excerpt: 
strategy : a step-by-step approach -- Experience-based leader development : the organizational dimension
Available: Copies:
4. 
Cover image for Creating market insight : how firms create value from market understanding
by 
Smith, Brian D. (Brian David), 1961-
Format: 
Books
Publication Date 
2008
Excerpt: 
Ch. 1. Success, strategy and understanding -- Ch. 2. The difficulty of gaining insight -- Ch. 3
Available: Copies:
5. 
Cover image for Child, youth and family health : strengthening communities
by 
Barnes, Margaret (Margaret I.)
Format: 
Books
Publication Date 
2008 2007
Excerpt: 
strategy as they affect practice." -- Provided by publisher.
Available: Copies:
6. 
Cover image for Marketing calculator : measuring and managing return on marketing investment.
by 
Powell, Guy R.
Format: 
Books
Publication Date 
2008
Excerpt: 
marketing effectiveness with brand strategy Marketing effectiveness: The new marketing imperative for the 21
Available: Copies:
7. 
Cover image for Business information systems : technology, development and management
by 
Bocij, Paul.
Format: 
Books
Publication Date 
2008
Excerpt: 
: change management -- Information systems strategy -- Information systems management -- Managing
Available: Copies:
by 
Van Rooyen, H. J. N.
Format: 
Books
Publication Date 
2008
Excerpt: 
, information sources and profiling -- Physical surveillance : an information strategy -- Undercover operations
Available: Copies:
9. 
Cover image for Great powers and regional orders : the United States and the Persian Gulf
by 
Kaim, Markus, 1968-
Format: 
Books
Publication Date 
2008
Excerpt: 
/ Lars Berger -- Has public diplomacy failed? : the U.S. media strategy towards the Middle East and the
Available: Copies:
10. 
Cover image for Public relations for the new Europe
by 
Morris, Trevor.
Format: 
Books
Publication Date 
2008
Excerpt: 
-- Strategy -- Methods -- How to be creative -- Tactics -- Administration -- Evaluating results -- Crisis
Available: Copies:
11. 
Cover image for Advertising and the mind of the consumer : what works, what doesn't, and why.
by 
Sutherland, Max.
Format: 
Books
Publication Date 
2008
Excerpt: 
-- 15. Planning campaign strategy around consumers' mental filing cabinets -- 16. What happens when you
Available: Copies:
12. 
Cover image for Strategic management in the hospitality industry
by 
Olsen, Michael D.
Format: 
Books
Publication Date 
2008
Excerpt: 
Strategy: Inseparable Concepts -- Strategy in the Service Industry -- The Importance of Strategy in the
Available: Copies:
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