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1.

Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Available: Copies:

2.

Cover image for Customer service : skills for success

Customer service : skills for success

by

Lucas, Robert W., author.

Format:

Books

Publication Date

2023

Available: Copies:

3.

Cover image for Grasping service marketing

Grasping service marketing

Grasping service marketing

by

Jordaan, Yolanda.

Format:

Books

Publication Date

2015

Available: Copies:

4.

Cover image for Customer service

Customer service

Customer service

by

Cant, M. C. (Michael Colin), 1957-

EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live

Format:

Books

Publication Date

2014

Available: Copies:

5.

Cover image for Customer service

Customer service

by

Machado, Ricardo.

Format:

Books

Publication Date

2012

Available: Copies:

6.

Cover image for Key account management : tools and techniques for achieving profitable key supplier status

Key account management : tools and techniques for achieving profitable key supplier status

by

Cheverton, Peter.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html

Format:

Books

Publication Date

2012

Available: Copies:

7.

Cover image for Please every customer : delivering stellar customer service across cultures

Please every customer : delivering stellar customer service across cultures

by

Lucas, Robert W.

Format:

Books

Publication Date

2011

Available: Copies:

8.

Cover image for Customer service : career success through customer loyalty

Customer service : career success through customer loyalty

by

Timm, Paul R.

Format:

Books

Publication Date

2011

Available: Copies:

9.

Cover image for Wired and dangerous : how your customers have changed and what to do about it

Wired and dangerous : how your customers have changed and what to do about it

by

Bell, Chip R.

Format:

Books

Publication Date

2011

Available: Copies:

10.

Cover image for Customer service management : a holistic approach

Customer service management : a holistic approach

Customer service management : a holistic approach

by

Engelbrecht, Eugene.

Format:

Books

Publication Date

2011

Available: Copies:

11.

Cover image for Effective customer care

Effective customer care

by

Wellington, Patricia.

Format:

Books

Publication Date

2010

Available: Copies:

12.

Cover image for Successful customer service

Successful customer service

by

Rowson, Pauline.

Format:

Books

Publication Date

2009

Available: Copies:

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Subject: Customer services.

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Author

Christensen, Clayton M.

(2)

Jordaan, Yolanda.

(2)

(2)

(1)

Anderson, Kristin, 1962- Delivering knock your socks off service.

(1)

Baker, Susan, 1958-

(1)

Barlow, Janelle, 1943-

(1)

(1)

Bitner, Mary Jo.

(1)

Bothma, Cornelius.

(1)

Callaghan, Bill.

(1)

Cant, M. C. (Michael Colin), 1957-

(1)

Cheverton, Peter.

(1)

Christensen, John, 1959-

(1)

(1)

Clow, Kenneth E.

(1)

Cook, Sarah, 1955-

(1)

DeVrye, Catherine.

(1)

Deepbrook Productions.

(1)

Dieffenbach, Michael.

(1)

Diggines, Colin.

(1)

(1)

Du Toit, Michael.

(1)

Engelbrecht, Eugene.

(1)

Evans, Wendy, 1940-

(1)

Film Ideas (Firm)

(1)

Fogli, Lawrence.

(1)

Gallagher, Richard S.

(1)

Glanz, Barbara A.

(1)

Gremler, Dwayne D.

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Elaine K.

(1)

Harvard Business School.

(1)

(1)

(1)

Knapp, Duane E.

(1)

Kurtz, David L., 1941-

(1)

Lucas, Robert W.

(1)

Lucas, Robert W., author.

(1)

Lundin, Stephen C., 1941-

(1)

Machado, Ricardo.

(1)

Magee, David, 1965-

(1)

Manning, Anthony D.

(1)

(1)

McColl, Rod, 1957-

(1)

Palmer, Adrian, 1955-

(1)

Patterson, John R. (John Rice), 1951-

(1)

Paul, Harry, 1950-

(1)

Performance Associates, Inc.

(1)

Performance Research Associates.

(1)

Prinsloo, Mélani.

(1)

Raynor, Michael E.

(1)

Rowson, Pauline.

(1)

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

Solomon, Robert.

(1)

Stewart, Paul, 1966-

(1)

(1)

Van Hooser, Phillip, 1957-

(1)

Vavra, Terry G.

(1)

(1)

Wellington, Patricia.

(1)

Young, Laurie, 1955-

(1)

Zanetti, Daniel.

(1)

Zeithaml, Valarie A.

(1)

(1)

Format

(47)

(1)

Item Category 1

Non-Fiction Books

Prescribed Books

Recommended Books

Material Type

Audio-visual Material

Prescribed books

Recommended Books

Language

(48)

Library

RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

Shelf Location

On-Shelf Faculty Commerce (IIE CAT only)

On-Shelf Lecturer

On-Shelf Student

Standard shelving location

Publication Date

Subject

Customer relations.

(17)

Consumer satisfaction.

(7)

Success in business.

(5)

Customer loyalty.

(4)

Service industries -- Marketing.

(4)

(3)

Service industries.

(3)

Brand name products.

(2)

Creative ability in business.

(2)

Customer services -- Case studies.

(2)

Customer services -- Management.

(2)

Customer services -- Marketing.

(2)

(2)

Industrial management.

(2)

Marketing -- Management.

(2)

Advertisers -- Attitudes.

(1)

(1)

Automobile industry and trade -- Japan -- Management -- Case studies.

(1)

Automobile industry and trade -- Management.

(1)

Automobile industry and trade -- United States -- Management -- Case studies.

(1)

Betrekkinge met klante.

(1)

Business names.

(1)

(1)

(1)

Consumer Behavior.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Cultural relations.

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Management.

(1)

Customer relations -- Psychological aspects.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Dienstverlening.

(1)

Documentary films.

(1)

Employee motivation.

(1)

Films for the hearing impaired.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

(1)

(1)

Klantgerichtheid.

(1)

Leadership -- Case studies.

(1)

(1)

(1)

Marketing -- Key accounts.

(1)

(1)

Organisatieontwikkeling.

(1)

Organizational effectiveness.

(1)

Public Relations.

(1)

Quality assurance.

(1)

Quality control.

(1)

Relationship marketing.

(1)

Selling -- Key accounts.

(1)

Support services (Management)

(1)

Total quality management.

(1)

Toyota Jidōsha Kabushiki Kaisha -- Management.

(1)

Toyota Jidōsha Kabushiki Kaisha.

(1)

(1)

Video recordings for the hearing impaired.

(1)

(1)

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RC Bloemfontein

RC Braamfontein

RC Pietermaritzburg

RC Pretoria CBD

VC Durban North

VC Nelson Mandela Bay

VC Pietermaritzburg

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