Alternative dispute resolution in South Africa : negotiation, mediation, arbitration and ombudsmen /

Labour relations : the psychology of conflict and negotiation / Tustin, Charles.

' participation -- Negotiation and social influence -- Conflict management -- Dispute settlement -- No

culture -- Power, politics, conflict resolution and negotiation -- Business ethics, corporate social

South African labour market -- Traditional negotiation -- Dispute settlement -- Coercive action

management -- 12. Negotiation in purchasing and supply management -- 13. Electronic commerce and procurement

culture -- Power, politics, conflict resolution and negotiation -- Business ethics, corporate social

-- Negotiation -- Dispute resolution -- Worker participation in South Africa -- Industrial action -- Ethics in

conflict -- Negotiation -- Grievance Procedure And Disciplinary Action -- Grievance procedures

Hanusch -- "Out there": Travel Journalism and the Negotiation of Cultural Difference / Ben Cocking

-point guide -- Court advocacy -- Negotiation -- Chairing a formal meeting -- Making a presentation

-- Conversation Analysis -- Face-Negotiation Theory -- The Rhetorical Tradition -- Symbolic Convergence Theory