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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
Available: Copies:
3. 
Cover image for A practical guide to advanced networking
A practical guide to advanced networking
A practical guide to advanced networking
by 
Beasley, Jeffrey S., 1955-
Format: 
Books
Publication Date 
2013
Excerpt: 
Configuration -- VLAN Tagging -- 802.1Q Configuration -- Networking Challenge: Static VLAN Configuration
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4. 
Cover image for Project planning and control
Project planning and control
Project planning and control
by 
Lester, Albert.
Table of contents http://catdir.loc.gov/catdir/toc/els031/00025213.html
Publisher description http://catdir.loc.gov/catdir/description/els031/00025213.html
Format: 
Books
Publication Date 
2000
Excerpt: 
Project management.
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