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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Management and Improvement Frameworks and Standards -- Total Quality Management (TQM) -- Six Sigma -- ISO
Available: Copies:
3. 
Cover image for IT systems management
IT systems management
IT systems management
by 
Schiesser, Rich.
Format: 
Books
Publication Date 
2010
Excerpt: 
IT systems management / Schiesser, Rich.
Available: Copies:
4. 
Cover image for CompTIA network+ exam guide
CompTIA network+ exam guide
CompTIA network+ exam guide
by 
Meyers, Mike, 1961-
Table of contents http://catdir.loc.gov/catdir/toc/fy1002/2009017868.html
Format: 
Books
Publication Date 
2009
Excerpt: 
management -- Configuration management documentation -- Change management documentation -- Monitoring
Available: Copies:
5. 
Cover image for Strategy safari : the complete guide through the wilds of strategic management
Strategy safari : the complete guide through the wilds of strategic management
Strategy safari : the complete guide through the wilds of strategic management
by 
Mintzberg, Henry.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0825/2008034094.html
Format: 
Books
Publication Date 
2009
Excerpt: 
Strategy safari : the complete guide through the wilds of strategic management / Mintzberg, Henry.
Available: Copies:
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