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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer technical support -- Customer services -- Handbooks, manuals, etc.
Available: Copies:
2. 
Cover image for New media, old media : a history and theory reader
New media, old media : a history and theory reader
by 
Chun, Wendy Hui Kyong, 1969-
Inhaltsverzeichnis Kostenfrei
Table of contents http://catdir.loc.gov/catdir/toc/ecip0513/2005014486.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0647/2005014486-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
computer viruses. New Media, Old Media is a foundational text for general readers, students, and scholars
Available: Copies: