Title:
A guide to help desk concepts
Author:
Knapp, Donna.
ISBN:
9780619159467
Personal Author:
Edition:
2nd ed.
Publication Information:
Cambridge, Mass. ; London : Course Technology, 2003.
Physical Description:
351 pages ; 24 cm
General Note:
Previous edition: 1999.
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Summary
Summary
The second edition of Donna Knapp's highly successful first edition introduces service concepts, skill sets, career paths, and operations of the help desk industry. The author's expertise provides strong real-world computer support examples and case studies.
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