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1. 
Cover image for Converting customer value : from retention to profit
Converting customer value : from retention to profit
Converting customer value : from retention to profit
by 
Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format: 
Books
Publication Date 
2006
Excerpt: 
Converting customer value : from retention to profit / Murphy, John A., 1948-
Available: Copies:
2. 
Cover image for Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster while driving success
Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster while driving success
by 
Steinberg, Richard.
Format: 
Books
Publication Date 
2011
Excerpt: 
implementation driving toward achieving business objectives and related growth, profit and return goals
Available: Copies:
3. 
Cover image for Crafting and implementing strategy : text and readings
Crafting and implementing strategy : text and readings
Crafting and implementing strategy : text and readings
by 
Thompson, Arthur A., 1940-
Format: 
Books
Publication Date 
1998
Excerpt: 
They Profit from It / Thomas A. Stewart. 13. Strategic Outsourcing / James Brian Quinn and Frederick G
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