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Cover image for Best face forward : why companies must improve their service interfaces with customers

Best face forward : why companies must improve their service interfaces with customers

Best face forward : why companies must improve their service interfaces with customers

by

Rayport, Jeffrey F.

Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html

Format:

Books

Publication Date

2005

Excerpt:

- are enabling managers to recruit machines into "front-office" roles that both drive down the costs of

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Cover image for Competing in the information age : strategic alignment in practice

Competing in the information age : strategic alignment in practice

Competing in the information age : strategic alignment in practice

by

Luftman, Jerry N.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0724/95009343-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0606/95009343-d.html

Format:

Books

Publication Date

1996

Excerpt:

leading academics, Competing in the Information Age shows managers how to avoid being blindsided by

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