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1. 
Cover image for Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
by 
Hornickel, Jim, 1952-
Format: 
Books
Publication Date 
2014
Excerpt: 
influence Written by Jim Hornickel, the founder of Bold New Directions, a transformational learning
Available: Copies:
2. 
Cover image for The crisis manager : facing disasters, conflicts, and failures
by 
Lerbinger, Otto.
Format: 
Books
Publication Date 
2012
Excerpt: 
-- Crises of deception -- Crises of management misconduct -- Learning from crises.
Available: Copies:
3. 
Cover image for Research companion to the dysfunctional workplace : management challenges and symptoms
by 
Langan-Fox, Janice.
Format: 
Books
Publication Date 
2008
Excerpt: 
. Collective wisdom as an oxymoron : team-based structures as impediments to learning / Michael D. Johnson and
Available: Copies:
4. 
Cover image for Conflict coaching : conflict management strategies and skills for the individual
by 
Jones, Tricia S.
Format: 
Books
Publication Date 
2008
Excerpt: 
other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3
Available: Copies:
5. 
Cover image for Discussing the undiscussable : a guide to overcoming defensive routines in the workplace
by 
Noonan, William R., 1953-
Format: 
Books
Publication Date 
2007
Excerpt: 
-- Staying on the path of learning -- Mistakes, continuous learning, and progress -- Helping those who teach
Available: Copies:
6. 
Cover image for People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations
by 
Lucas, Robert W.
Format: 
Books
Publication Date 
2005
Excerpt: 
for Trainers will help you build a learning environment in which all your participants can realize
Available: Copies:
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