Managing the unexpected : resilient performance in an age of uncertainty

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Title:

Author:

Weick, Karl E.

ISBN:

9780787996499

Personal Author:

Weick, Karl E.

Edition:

2nd ed.

Publication Information:

San Francisco : Jossey-Bass, c2007.

Physical Description:

xii, 194 p. : map ; 24 cm.

General Note:

First published under the title: Managing the unexpected : assuring high performance in an age of complexity.

Contents:

Managing the unexpected: what business can learn from high-reliability organizations -- Expectations and mindfulness -- The three principles of anticipation -- Principles of containment -- Assessing your capabilities for resilient performance -- Organizational culture: institutionalizing mindfulness -- How to manage mindfully.

Subject Term:

Crisis management.

Leadership.

Industrial management.

Added Author:

Sutcliffe, Kathleen M., 1950-

Electronic Access:

Table of contents only http://www.loc.gov/catdir/toc/ecip0720/2007024496.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168023670082	658.4056 W416M 2007	1	Searching... Unknown

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Summary

Since the first edition of Managing the Unexpected was published in 2001, the unexpected has become a growing part of our everyday lives. The unexpected is often dramatic, as with hurricanes or terrorist attacks. But the unexpected can also come in more subtle forms, such as a small organizational lapse that leads to a major blunder, or an unexamined assumption that costs lives in a crisis. Why are some organizations better able than others to maintain function and structure in the face of unanticipated change?

Authors Karl Weick and Kathleen Sutcliffe answer this question by pointing to high reliability organizations (HROs), such as emergency rooms in hospitals, flight operations of aircraft carriers, and firefighting units, as models to follow. These organizations have developed ways of acting and styles of learning that enable them to manage the unexpected better than other organizations. Thoroughly revised and updated, the second edition of the groundbreaking book Managing the Unexpected uses HROs as a template for any institution that wants to better organize for high reliability.