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1. 
Cover image for Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
Negotiating success : tips and tools for building rapport and dissolving conflict while still getting what you want
by 
Hornickel, Jim, 1952-
Format: 
Books
Publication Date 
2014
Excerpt: 
Negotiating success : tips and tools for building rapport and dissolving conflict while still
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2. 
Cover image for Putting emotional intelligence to work : successful leadership is more than IQ
Putting emotional intelligence to work : successful leadership is more than IQ
by 
Ryback, David.
Format: 
Books
Publication Date 
1998
Excerpt: 
Negotiating with Executive Intelligence -- Pt. IV. Becoming Emotionally Intelligent. 12. Innovation - East and
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