by
O'Connor, John, 1960-
Format:
Books
Publication Date
1997
Excerpt:
changing role of IT in customer service and sales. A wide variety of cases and vignettes are used
by
O'Brien, James A., 1936-
Format:
Books
Publication Date
1993
Excerpt:
Real World Cases, Problems, and Exercises -- 1. Introduction to Information Systems -- 2
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