Real World Cases, Problems, and Exercises -- 1. Introduction to Information Systems -- 2. Information Systems for Operations, Management, and Strategic Advantage -- 3. Solving Business Problems with Information Systems -- 4. Managerial Overview: Computer Hardware -- 5. Managerial Overview: Computer Software -- 6. Managerial Overview: Telecommunications -- 7. Managerial Overview: Database Management -- 8. End User Computing and Office Automation -- 9. Transaction Processing and Information Reporting -- 10. Managerial Decision Making and Executive Support -- 11. Artificial Intelligence in Business -- 12. Business Information Systems -- 13. Managing IT: Management and Planning Issues -- 14. Managing IT: Implementation and Control -- 15. Managing IT: International and Ethical Dimensions -- Appendix A: Using Systems Development Tools -- Appendix B: A Systems Solution to a Case Study -- Appendix C: Real World Case Studies.