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1. 
Cover image for The transformative power of dialogue
by 
Roberts, Nancy C.
Format: 
Electronic Resources
Publication Date 
2002
Excerpt: 
Research in public policy analysis and management ;
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2. 
Cover image for Talk and interaction in social research methods
by 
Drew, Paul.
Format: 
Books
Publication Date 
2006
Excerpt: 
Conversation analysis.
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3. 
Cover image for Between ourselves : an introduction to interpersonal communication
by 
Burton, Graeme.
Format: 
Books
Publication Date 
2006
Excerpt: 
analysis and emotional intelligence." "Extensive use of questions, case studies and examples shows students
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4. 
Cover image for Organizational communication : approaches and processes
by 
Miller, Katherine, 1959-
Format: 
Books
Publication Date 
2003
Excerpt: 
, conflict management, and other key processes. And since these issues occur at many levels of analysis, you
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5. 
Cover image for Language as social action : social psychology and language use
by 
Holtgraves, Thomas.
Format: 
Books
Publication Date 
2002
Excerpt: 
Conversation analysis.
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6. 
Cover image for Between ourselves : an introduction to interpersonal communication
by 
Burton, Graeme.
Format: 
Books
Publication Date 
1995
Excerpt: 
-- Goals -- Cohesion -- Roles -- Analysis of group dynamics -- Leadership -- Norms -- Conflict -- Problem
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