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1. 
Cover image for Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
by 
Michelli, Joseph A., 1960-
Format: 
Books
Publication Date 
2011
Excerpt: 
Success in business.
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2. 
Cover image for Best practices in lean six sigma process improvement : a deeper look
Best practices in lean six sigma process improvement : a deeper look
by 
Schonberger, Richard.
Table of contents only http://www.loc.gov/catdir/toc/ecip0719/2007022155.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0741/2007022155-d.html
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0806/2007022155-b.html
Format: 
Books
Publication Date 
2008
Excerpt: 
-potential science of success. Pitfalls and hidden opportunities are explained in simple terms that can help managers
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3. 
Cover image for Customer care excellence : how to create an effective customer focus
Customer care excellence : how to create an effective customer focus
by 
Cook, Sarah, 1955-
Format: 
Books
Publication Date 
2008
Excerpt: 
and motivating employees to deliver excellent service - ensuring success. It explains how to exceed
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