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1.

Brand storytelling : put customers at the heart of your brand story

by

Rodriguez, Miri, author.

Format:

Books

Publication Date

2023

Available: Copies:

2.

Cover image for Personal selling

Personal selling

Personal selling

by

Bogaards, M., author.

Format:

Books

Publication Date

2020

Available: Copies:

3.

Cover image for Supplier relationship management : unlocking the hidden value in your supply base

Supplier relationship management : unlocking the hidden value in your supply base

Supplier relationship management : unlocking the hidden value in your supply base

by

O'Brien, Jonathan, 1967- author.

Format:

Books

Publication Date

2018

Available: Copies:

4.

Cover image for Personal selling

Personal selling

Personal selling

by

Van Heerden, Neels, 1957- editor.

Format:

Books

Publication Date

2014

Available: Copies:

5.

Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

by

Crutcher, C. William, author.

Format:

Books

Publication Date

2014

Available: Copies:

6.

Cover image for Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

by

Grandey, Alicia.

Format:

Books

Publication Date

2013

Available: Copies:

7.

Cover image for Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

by

Paharia, Rajat.

Format:

Books

Publication Date

2013

Available: Copies:

8.

Going social : excite customers, generate buzz, and energize your brand with the power of social media

by

Goldman, Jeremy.

Format:

Books

Publication Date

2013

Available: Copies:

9.

Cover image for The marketing manifesto

The marketing manifesto

The marketing manifesto

by

Hood, David J.

Format:

Books

Publication Date

2013

Available: Copies:

10.

Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

by

Lewis, Mike, 1975-

Format:

Books

Publication Date

2013

Available: Copies:

11.

Cover image for Customers first : dominate your market by winning them over where it counts the most

Customers first : dominate your market by winning them over where it counts the most

Customers first : dominate your market by winning them over where it counts the most

by

Bueno, Bolivar J.

Format:

Books

Publication Date

2012

Available: Copies:

12.

Cover image for The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economy

by

Burrows, Robert P. (Robert Penn)

Format:

Books

Publication Date

2012

Available: Copies:

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Subject: Customer relations.

Access Level

Author

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(2)

(2)

Johnston, Mark W.

(2)

Marshall, Greg W.

(2)

(2)

Rousseau, Deon.

(2)

(2)

Trosten-Bloom, Amanda, 1957-

(2)

Whitney, Diana Kaplin.

(2)

Aamodt, Michael G.

(1)

Acuff, Jerry, 1949-

(1)

(1)

Alderman, Jerry D.

(1)

Alexander, Jim, 1950-

(1)

Anderson, Kristin, 1962-

(1)

Anthony, Mitch.

(1)

(1)

Bacon, Terry R.

(1)

Barnes, James G.

(1)

(1)

Beemer, C. Britt.

(1)

Belding, Shaun.

(1)

(1)

Bergheim, Laura, 1962-

(1)

Blattberg, Robert C., 1942-

(1)

Bogaards, M., author.

(1)

Boshoff, Christo.

(1)

(1)

Broback, Steve.

(1)

Brooks, Ian Royston, 1948-

(1)

Bueno, Bolivar J.

(1)

(1)

Burrows, Robert P. (Robert Penn)

(1)

(1)

(1)

Cheales, Peter.

(1)

(1)

(1)

Colvin, Geoffrey.

(1)

Conway, A. (Anthony)

(1)

Cook, Sarah, 1955-

(1)

Cordón, Carlos.

(1)

Crutcher, C. William, author.

(1)

De Villiers, Pieter.

(1)

Deepbrook Productions.

(1)

Diefendorff, James.

(1)

Dieffenbach, Michael.

(1)

Drotsky, Antonie, editor.

(1)

Dufek, Donald F.

(1)

Ellson, Tony, 1953-

(1)

(1)

Fasnacht, Daniel, 1964-

(1)

Film Ideas (Firm)

(1)

Fornell, Claes.

(1)

Forrester, Duane.

(1)

Gallagher, Richard S.

(1)

Gamble, Paul R.

(1)

Geehan, Sean, author.

(1)

Getz, Gary, 1955-

(1)

Gilbreath, Bob.

(1)

Glanz, Barbara A.

(1)

Goldman, Jeremy.

(1)

Grandey, Alicia.

(1)

Green, Charles H.

(1)

Griffiths, Andrew, 1966-

(1)

Harte, Richard.

(1)

Harvard Business School.

(1)

Hill, Nigel, 1952-

(1)

Hochman, Larry.

(1)

Hoisington, Steven H., 1953-

(1)

(1)

Israel, Shel, 1944-

(1)

(1)

Jaffe, Joseph, 1970-

(1)

Jones, Daniel T.

(1)

(1)

(1)

(1)

Knapp, Duane E.

(1)

(1)

Lewis, Mike, 1975-

(1)

Lucas, Robert W.

(1)

Manning, Anthony D.

(1)

(1)

O'Brien, Jonathan, 1967- author.

(1)

Osborne, Christina.

(1)

Paharia, Rajat.

(1)

Patterson, John R. (John Rice), 1951-

(1)

Pearson, Timothy R.

(1)

(1)

(1)

Pugh, David G. (David George), 1944-

(1)

Raynes, Bobbie L.

(1)

Reichheld, Frederick F.

(1)

Robinette, Scott.

(1)

Rodriguez, Miri, author.

(1)

Rogers, Martha, Ph.D.

(1)

Rupp, Deborah E., 1975-

(1)

Schuster, Camille Passler, 1950-

(1)

Scoble, Robert, 1965-

(1)

(1)

Seybold, Patricia B.

(1)

Shaw, Colin, 1928-

(1)

Shaw, Colin, 1958-

(1)

(1)

Shook, Robert L., 1938-

(1)

Smith, Mari, 1966-

(1)

Stinnett, Bill.

(1)

Teal, Thomas, 1937-

(1)

Thomas, Jacquelyn S., 1969-

(1)

Thompson, Harvey.

(1)

Van Belleghem, Steven.

(1)

Van Heerden, Neels, 1957- editor.

(1)

Van Hooser, Phillip, 1957-

(1)

Vaneswaran, S.A.

(1)

Vavra, Terry G.

(1)

Vollman, Thomas E.

(1)

(1)

Wellington, Patricia.

(1)

West, Scott, 1959-

(1)

Wilson, Jerry R.

(1)

Womack, James P.

(1)

(1)

(1)

Format

(95)

(1)

Item Category 1

Material Type

Language

(96)

Library

Shelf Location

Publication Date

Subject

Customer services.

(19)

Consumer satisfaction.

(11)

(10)

Customer loyalty.

(8)

(8)

Relationship marketing.

(8)

Branding (Marketing)

(6)

Internet marketing.

(6)

Customer services -- Management.

(4)

Marketing -- Management.

(4)

Success in business.

(4)

Target marketing.

(4)

Brand name products.

(3)

Consumer behavior.

(3)

Interactive marketing.

(3)

Marketing research.

(3)

Organizational effectiveness.

(3)

Sales management.

(3)

Social media -- Economic aspects.

(3)

Advertisers -- Attitudes.

(2)

Business communication.

(2)

Business enterprises -- Blogs.

(2)

Business logistics.

(2)

Communication in organizations.

(2)

Consumers -- South Africa.

(2)

Corporate culture.

(2)

Customer relations -- Management.

(2)

(2)

Industrial management.

(2)

Industrial procurement.

(2)

Internet marketing -- Social aspects.

(2)

Interpersonal communication.

(2)

Interpersonal relations.

(2)

Klantgerichtheid.

(2)

Management -- Social aspects.

(2)

Marketing -- Social aspects.

(2)

Online social networks.

(2)

Organizational behavior.

(2)

Organizational change.

(2)

(2)

Strategic planning.

(2)

Supervision of employees.

(2)

Total quality management.

(2)

Advertising -- Psychological aspects.

(1)

Advertising -- Technological innovations.

(1)

(1)

Appreciative inquiry.

(1)

BUSINESS & ECONOMICS / Management.

(1)

Betrekkinge met klante.

(1)

Beziehungsmanagement.

(1)

Blogs -- Social aspects.

(1)

(1)

(1)

Brand name products -- Management.

(1)

Business ethics.

(1)

Business logistics Management

(1)

(1)

Call centers -- Management.

(1)

Communication in management.

(1)

Communication in marketing.

(1)

(1)

Conflict management.

(1)

Consumer behavior -- Cross-cultural studies.

(1)

Consumer complaints.

(1)

Consumer satisfaction -- Evaluation.

(1)

Consumers -- Research.

(1)

Consumers' preferences.

(1)

(1)

Consumption (Economics)

(1)

Cultural relations.

(1)

Customer Relationship Management / Emotion / Marketingpolitik.

(1)

Customer relations

(1)

Customer relations -- Case studies.

(1)

Customer relations -- Psychological aspects.

(1)

Customer relations Management

(1)

Customer services -- Case studies.

(1)

Customer services -- Marketing.

(1)

Customer services -- Psychological aspects.

(1)

Diens aan klante.

(1)

Distributors (Commerce)

(1)

Documentary films.

(1)

(1)

(1)

(1)

Employees -- Attitudes.

(1)

Employees -- Counseling of.

(1)

Executives -- Training of.

(1)

(1)

Films for the hearing impaired.

(1)

Financial institutions -- Management.

(1)

Financial planners.

(1)

Gefühl ; SWD-ID: 40197025

(1)

Gestion du personnel.

(1)

Industrial efficiency.

(1)

Industrial marketing.

(1)

Instructional films.

(1)

Intercultural communication.

(1)

Internet -- Social aspects.

(1)

Internet advertising.

(1)

(1)

Investment advisors.

(1)

Job satisfaction.

(1)

Klantenservice.

(1)

Kundenmanagement ; SWD-ID: 42368650

(1)

Kundenmanagement.

(1)

Labor productivity.

(1)

(1)

Lieferanten-Kunden-Beziehung / Wettbewerbsstrategie / Key-Account Management / Lieferantenmanagement / Unternehmenskooperation.

(1)

(1)

(1)

(1)

Market segmentation.

(1)

(1)

Marketing -- Blogs.

(1)

Marketing -- Key accounts.

(1)

(1)

Nonverbal communication in the workplace.

(1)

PSYCHOLOGY / Industrial & Organizational Psychology.

(1)

Personnel management.

(1)

Problem employees.

(1)

Production planning.

(1)

Psychology, Industrial.

(1)

Public relations.

(1)

(1)

Quality control.

(1)

Qualitätssicherung.

(1)

Ratgeber -- Guidebook.

(1)

Relatiemarketing.

(1)

Relationship marketing -- Management.

(1)

Règlement de différends.

(1)

Sales personnel.

(1)

Self-management (Psychology)

(1)

Selling -- Computer network resources.

(1)

Selling -- Key accounts.

(1)

Selling -- Psychological aspects.

(1)

Service à la clientèle.

(1)

Servicepolitik.

(1)

Six sigma (Quality control standard)

(1)

Social marketing.

(1)

Social networks.

(1)

Social responsibility of business.

(1)

(1)

Strategic alliances (Business)

(1)

Success in business Case studies

(1)

Technological innovations -- Management.

(1)

(1)

Video recordings for the hearing impaired.

(1)

Web sites -- Design.

(1)

(1)

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