communication skills -- 4. Nonverbal communication skills -- 5. Listening to the customer -- 6. Customer service

Introduction to communication studies / Steinberg, Sheila, 1940- editor.

Communication mosaics : an introduction to the field of communication / Wood, Julia T., author.

An introduction to intercultural communication : identities in a global community / Jandt, Fred

Intercultural communication for everyday life / Baldwin, John R., 1960-

Communication between cultures / Samovar, Larry A.

Communication for business / Tynan, Liz, author

Experiencing intercultural communication : an introduction / Martin, Judith N.

skills -- Nonverbal communication skills -- Listening skills -- Customer service and behavior -- Service

Theories of human communication / Littlejohn, Stephen W.

Communicating @ work : boosting your spoken, written and visual impact / Grant, Terri, 1953-

An introduction to communication studies / Steinberg, Sheila, 1940-