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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Books
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2014
Excerpt: 
Web -- Case Study: Popular IT Portals and Blogs -- Incident Management Systems -- Homegrown
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2. 
Cover image for The best digital marketing campaigns in the world II
The best digital marketing campaigns in the world II
by 
Ryan, Damian, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
media, blogs, forums, online video and email to boost their brand and attract customers. Damian Ryan and
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