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1.

Cover image for Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

by

Zeithaml, Valarie A.

Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html

Format:

Books

Publication Date

2024 2013

Excerpt:

Service industries -- Marketing.

Available: Copies:

2.

Cover image for The handbook of service business : management, marketing, innovation and internationalisation

The handbook of service business : management, marketing, innovation and internationalisation

by

Bryson, J. R., 1963- editor.

Format:

Books

Publication Date

2015

Excerpt:

Service industries.

Available: Copies:

3.

Cover image for Services marketing : an interactive approach

Services marketing : an interactive approach

by

Fisk, Raymond P.

Format:

Books

Publication Date

2014

Excerpt:

Service industries -- Management.

Available: Copies:

4.

Cover image for Marketing plans for service businesses : a complete guide

Marketing plans for service businesses : a complete guide

by

McDonald, Malcolm.

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Marketing.

Available: Copies:

5.

Cover image for International handbook on the economics of corruption. Volume 2

International handbook on the economics of corruption. Volume 2

by

Rose-Ackerman, Susan.

Format:

Books

Publication Date

2011

Excerpt:

and performance: evidence from public utility service provision / Maria Vagliasindi -- 7.Privatization

Available: Copies:

6.

Cover image for Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

by

Lovelock, Christopher H.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

2011

Excerpt:

Service industries -- Marketing.

Available: Copies:

7.

Cover image for Contemporary security management

Contemporary security management

by

Fay, John, 1934-

Format:

Books

Publication Date

2011

Excerpt:

Industries -- Security measures.

Available: Copies:

8.

Cover image for The handbook of innovation and services : a multi-disciplinary perspective

The handbook of innovation and services : a multi-disciplinary perspective

The handbook of innovation and services : a multi-disciplinary perspective

by

Gallouj, Faïz.

Format:

Books

Publication Date

2010

Excerpt:

Service industries -- Technological innovations.

Available: Copies:

9.

Cover image for Non-discrimination in international trade in services : 'likeness' in WTO/GATS

Non-discrimination in international trade in services : 'likeness' in WTO/GATS

Non-discrimination in international trade in services : 'likeness' in WTO/GATS

by

Diebold, Nicolas F.

Publisher description http://www.loc.gov/catdir/enhancements/fy1010/2010022111-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy1010/2010022111-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-d.html
Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-t.html

Format:

Books

Publication Date

2010

Excerpt:

Service industries -- Government policy.

Available: Copies:

10.

Cover image for Input-output economics theory and applications : featuring Asian economies

Input-output economics theory and applications : featuring Asian economies

by

Raa, Thijs ten.

Full text available from World Scientific eBooks

Format:

Electronic Resources

Publication Date

2010

Excerpt:

Canadian economy. ch. 21. A general equilibrium analysis of the evolution of Canadian service productivity

Available: Copies:

11.

Cover image for Services marketing : a contemporary approach

Services marketing : a contemporary approach

by

Boshoff, Christo.

Format:

Books

Publication Date

2009

Excerpt:

Service industries -- South Africa -- Marketing.

Available: Copies:

12.

Cover image for Services marketing : text and cases.

Services marketing : text and cases.

Services marketing : text and cases.

by

Baron, Steve (J. Steve)

Format:

Books

Publication Date

2009

Excerpt:

Service industries -- Marketing -- Case studies.

Available: Copies:

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Author

Lovelock, Christopher H.

(3)

McDonald, Malcolm.

(3)

Palmer, Adrian, 1955-

(3)

(3)

Al-Hakim, Latif, 1946-

(2)

Bitner, Mary Jo.

(2)

Gremler, Dwayne D.

(2)

(2)

Zeithaml, Valarie A.

(2)

(1)

Baron, Steve (J. Steve)

(1)

Baschab, John, 1968-

(1)

Bateson, John E. G.

(1)

Boshoff, Christo.

(1)

Branston, Gill.

(1)

Brophy, Peter, 1950-

(1)

Bryson, J. R., 1963- editor.

(1)

Callaghan, Bill.

(1)

(1)

Clow, Kenneth E.

(1)

Coulling, Kate.

(1)

Daniels, P. W., editor.

(1)

Dempsey, John S.

(1)

Diebold, Nicolas F.

(1)

Djellal, Faridah.

(1)

Drew, John, 1970-

(1)

Du Plessis, P. J. (Phillipus Jacobus), 1943-

(1)

Fay, John, 1934-

(1)

Feinaugle, Clemens.

(1)

Fisk, Raymond P.

(1)

(1)

(1)

Gallouj, Faïz.

(1)

Great Britain. Office of Government Commerce.

(1)

Grimshaw, Damian.

(1)

Grove, Stephen J. (Stephen John), 1950-

(1)

Grèonroos, Christian, 1947-

(1)

Harris, Kim, 1957-

(1)

Helsdingen, Piet van.

(1)

(1)

Hoffman, K. Douglas.

(1)

Hoffman, K. Douglas. Essentials of services marketing.

(1)

Hsu, Cheng, 1951-

(1)

Jansson, Jan Owen.

(1)

Jaworski, Bernard J.

(1)

John, Joby, 1957-

(1)

Johnston, Robert.

(1)

Jordaan, Yolanda.

(1)

(1)

Kurtz, David L., 1941-

(1)

(1)

(1)

McCallum, Blair.

(1)

McColl, Rod, 1957-

(1)

McDonald, Malcolm. Marketing planning for services.

(1)

Milakovich, Michael E.

(1)

Miozzo, Marcela, 1963-

(1)

(1)

Pant, Somendra.

(1)

Piot, Jon, 1966-

(1)

Pirrie, Angela.

(1)

Prinsloo, Mélani.

(1)

Raa, Thijs ten.

(1)

Rayport, Jeffrey F.

(1)

Roggenhofer, Stefan.

(1)

Rose-Ackerman, Susan.

(1)

Salvendy, Gavriel, 1938-

(1)

Sarkar, Debashis.

(1)

Sherman, H. David.

(1)

(1)

Sletten, Eric, 1954-

(1)

(1)

Stoll, Peter-Tobias.

(1)

Søreide, Tina.

(1)

Taylor, Peter J.

(1)

(1)

Wileman, Andrew.

(1)

Wolfrum, Rudiger.

(1)

World Scientific (Firm)

(1)

Young, Laurie, 1955-

(1)

Zhu, Joe, 1968-

(1)

Format

(47)

Electronic Resources

(1)

(1)

Material Type

Language

(49)

Shelf Location

Publication Date

Subject

Service industries -- Marketing.

(17)

Customer services.

(6)

Service industries -- Management.

(6)

Service industries.

(6)

Marketing -- Management.

(4)

Professions -- Marketing.

(4)

(3)

Service industries -- Planning.

(3)

Customer services -- Marketing.

(2)

Industrial management.

(2)

Industries -- Security measures.

(2)

Information technology -- Management.

(2)

Private security services.

(2)

Asia -- Economic conditions.

(1)

Business services

(1)

Cities and towns.

(1)

(1)

Corporations -- Finance -- Management.

(1)

Corruption -- Economic aspects.

(1)

(1)

Customer services -- Management

(1)

Customer services -- Management.

(1)

Customer services -- Marketing -- Management.

(1)

Customer services -- South Africa -- Marketing.

(1)

Data envelopment analysis.

(1)

Database management -- Quality control.

(1)

Dienstensector.

(1)

Economic geography.

(1)

Electronic commerce -- Case studies.

(1)

Electronic commerce -- Planning.

(1)

Export marketing -- United States -- Management.

(1)

(1)

(1)

General Agreement on Trade in Services

(1)

(1)

Human engineering -- Handbooks, manuals, etc.

(1)

Industries -- Security measures

(1)

Information networks.

(1)

Information resources management -- Quality control.

(1)

Information resources management.

(1)

Information services -- Great Britain -- Administration.

(1)

Input-output analysis.

(1)

Intergovernmental cooperation.

(1)

International business enterprises -- United States -- Management.

(1)

Internationale ondernemingen.

(1)

Knowledge management.

(1)

Library administration -- Great Britain.

(1)

Marketing -- Key accounts.

(1)

Marketing -- South Africa -- Management.

(1)

Marketing -- South Africa.

(1)

(1)

(1)

Office management.

(1)

Organizational change.

(1)

Personnel management.

(1)

Political corruption -- Economic aspects.

(1)

Private security services -- United States.

(1)

Professions -- South Africa -- Marketing.

(1)

Quality control.

(1)

Quality function deployment.

(1)

Service industries -- Cost control.

(1)

Service industries -- Government policy.

(1)

Service industries -- Information technology -- Management.

(1)

Service industries -- Information technology -- Quality control.

(1)

Service industries -- Labor productivity.

(1)

Service industries -- Law and legislation.

(1)

Service industries -- Management

(1)

Service industries -- Marketing -- Case studies.

(1)

Service industries -- Marketing -- Management.

(1)

Service industries -- Quality control.

(1)

Service industries -- South Africa -- Marketing.

(1)

Service industries -- Technological innovations -- Management.

(1)

Service industries -- Technological innovations.

(1)

Service industries Foreign trade

(1)

Service sector.

(1)

Technological innovations -- Economic aspects.

(1)

Technological innovations.

(1)

Total quality management

(1)

Total quality management -- Great Britain.

(1)

Trade regulation.

(1)

(1)

World Trade Organization.

(1)

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