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1. 
Cover image for Essentials of organizational behavior
Essentials of organizational behavior
by 
Robbins, Stephen P., 1943- author.
Format: 
Electronic Resources
Publication Date 
2018
Excerpt: 
organizations ; Attitudes and job satisfaction ; Emotions and moods ; Personality and values -- Part 2: Making
Available: Copies:
2. 
Cover image for Digital marketing analytics : making sense of consumer data in a digital world
Digital marketing analytics : making sense of consumer data in a digital world
by 
Hemann, Chuck, author.
Format: 
Books
Publication Date 
2018
Excerpt: 
Measure real digital media ROI: sales, leads, and customer satisfaction Track the performance of all paid
Available: Copies:
3. 
Cover image for Management and organisational behaviour
Management and organisational behaviour
by 
Mullins, Laurie J.
Format: 
Books
Publication Date 
2016
Excerpt: 
motivation and job satisfaction -- Groups, leadership and management -- Working in groups and teams
Available: Copies:
4. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
Available: Copies:
5. 
Cover image for Quality management for organizational excellence : introduction to total quality
Quality management for organizational excellence : introduction to total quality
by 
Goetsch, David L.
Format: 
Books
Publication Date 
2014
Excerpt: 
competitive advantage -- Partnering and strategic alliances -- Customer satisfaction, retention, and loyalty
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6. 
Cover image for Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization
by 
Crutcher, C. William, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Consumer satisfaction.
Available: Copies:
7. 
Cover image for The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on television
by 
Bouman, Martine (M.P.A.), 1954-
Format: 
Books
Publication Date 
1999
Excerpt: 
required. Television professionals talked about 'viewers' and 'viewers satisfaction', and health
Available: Copies:
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