Pt. I. Introduction. The evolution of management theory -- The management process -- Features of contemporary organisations and new management challenges -- pt. II. Management in a changing environment. Composition of the management environment -- Managing organisational change and individual stress -- Corporate culture -- Power, politics, conflict resolution and negotiation -- Business ethics, corporate social responsibility and corporate governance -- Workforce diversity -- pt. III. Planning. Principles of planning -- Strategic management -- Decision-making -- Information management -- Project management -- pt. IV. Organising. Principles of organising -- Value chain and e-business -- pt. V. Leading. Individual behaviour in organisations -- Work groups and teams -- Principles of leading -- Workforce motivation -- pt. VI. Controlling. Principles of control.