Introduction to the field of administrative management -- The role of administrative management within an organisation -- Information systems -- Information and knowledge management -- The administrative support function -- The basics of communication -- Written communication -- Electronic communication -- How to conduct effective meetings -- The office -- Office design and layout -- The office environment -- The virtual workplace -- Quality administrative management -- Productivity, workflow and office procedures in the administrative office -- The role of information systems -- Management in the administrative environment -- Planning and time management -- Organising in the administrative function -- Leading in the administrative function -- Controlling office activities -- Problem-solving and decision-making -- Managing cultural diversity -- Business ethics -- Risk and safety management for the administrative manager.