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1. 
Cover image for Essentials of organizational behavior
by 
Robbins, Stephen P., 1943- author.
Format: 
Electronic Resources
Publication Date 
2018
Excerpt: 
organizations ; Attitudes and job satisfaction ; Emotions and moods ; Personality and values -- Part 2: Making
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2. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
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3. 
Cover image for A guide to customer service skills for the help desk professional
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2011
Excerpt: 
Achieving high customer satisfaction -- Developing strong listening and communication skills
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4. 
Cover image for Consumers
by 
Arnould, Eric J.
Format: 
Books
Publication Date 
2004
Excerpt: 
decisions -- Ch. 16. Acquiring things -- Ch. 17. Consumer innovation -- Ch. 18. Consumer satisfaction -- Ch
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