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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Computer service industry -- Customer services.
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by 
Nussbaum-Beach, Sheryl, author.
Format: 
Books
Publication Date 
2012
Excerpt: 
The connected educator : learning and leading in a digital age / Nussbaum-Beach, Sheryl, author.
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3. 
Cover image for Strategic information systems management
by 
Grant, Kevin, 1968-
Format: 
Books
Publication Date 
2010
Excerpt: 
) -- Case study: London Ambulance Service-from failure to success -- Conclusion -- Key learning points
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by 
Bonk, Curtis Jay.
Format: 
Books
Publication Date 
2009
Excerpt: 
-time mobility and portability -- Learning at your service. Opener #10: Networks of personalized learning -- The
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by 
Fitz-enz, Jac.
Format: 
Books
Publication Date 
2002
Excerpt: 
Effectiveness -- How to Measure Training and Development Values -- e-Learning: Distance and Self-Paced Learning
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