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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
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Format: 
Books
Publication Date 
2014
Excerpt: 
from Help Desk to Service Desk -- Components of a Successful Service Desk -- People -- Processes
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2. 
Cover image for 7th heaven
7th heaven
by 
Patterson, James, 1947-
Format: 
Books
Publication Date 
2008
Excerpt: 
. Juggling cases, Lindsay has plenty on her mind. Michael Champion was a people's hero, a popular governor
Available: Copies: