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1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
Anatomy of Processes -- Evolution of Processes -- Using Process Frameworks and Standards -- Quality
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2. 
Cover image for Rachel's tears : the spiritual journey of Columbine martyr Rachel Scott
Rachel's tears : the spiritual journey of Columbine martyr Rachel Scott
by 
Scott, Darrell, 1949-
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0611/00710235-d.html
Format: 
Books
Publication Date 
2000
Excerpt: 
-- Creative compassion -- No solitary soul -- Parenting with grace and love -- Anatomy of a tragedy -- Your
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