Organisational behaviour : global and Southern African perspectives / Robbins, Stephen P., 1943

-- Chapter 3. Market characteristics -- Chapter 4. Culture and sub-culture -- Chapter 5. Reference groups and

Organisational behaviour : global and Southern African perspectives / Robbins, Stephen P., 1943-

-- Organizational culture -- Human resource policies and practices -- Organizational change and stress management.

-- Culture and subculture -- Reference groups and social class -- Personal characteristics -- Customer

employee's potential -- Organizational culture and ethics -- International OB: managing across cultures

, emotions, and psychographics -- Customer attitudes: cognitive and affective -- Market differentiation and