The research question -- The language of research -- Planning a research proposal -- Introducing qualitative research -- Qualitative research designs and data gathering techniques -- Analysing qualitative data -- First steps in action research -- The quantitative research process -- Surveys and the use of questionnaires -- Sampling -- Statistical analysis I: Descriptive statistics -- Statistical analysis II: Inferential statistics -- Standardisation of a questionnaire -- Overview of statistical techniques -- Foundations and approaches to mixed methods research.