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1. 
Cover image for A guide to service desk concepts
by 
Knapp, Donna, author.
Format: 
Books
Publication Date 
2014
Excerpt: 
Agreements -- Customer Satisfaction Surveys -- Benchmarking -- Individual Performance Measures -- Individual
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3. 
Cover image for Passionate and profitable : why customer strategies fail and ten steps to do them right
by 
Arussy, Lior.
Format: 
Books
Publication Date 
2005
Excerpt: 
Consumer satisfaction.
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4. 
Cover image for First, break all the rules : what the world's greatest managers do differently
by 
Buckingham, Marcus.
Format: 
Books
Publication Date 
2005 1999
Excerpt: 
the link between employee opinions and productivity, profit, customer satisfaction, and the rate of
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5. 
Cover image for The psychology of interpersonal relationships
by 
Berscheid, Ellen.
Format: 
Books
Publication Date 
2005
Excerpt: 
and sex -- Ch. 13. Satisfaction and stability -- Ch. 14. Intervention and dissolution.
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6. 
Cover image for Good business : leadership, flow, and the making of meaning
by 
Reinecke, M. F. B.
Format: 
Books
Publication Date 
2002
Excerpt: 
-- Vesting and contents of claim to indemnification or satisfaction; enforcement of claim -- Premium
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8. 
Cover image for Organizational behavior
by 
Kreitner, Robert.
Format: 
Electronic Resources
Publication Date 
2001
Excerpt: 
-- Social perception and attributions -- Motivation through needs, job design, and satisfaction
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