Introduction to the field of administrative management -- role of administrative management within an organisation -- Information systems -- Information and knowledge management -- administrative support function -- basics of communication -- Written communication -- Electronic communication -- How to conduct effective meetings -- office -- Office design and layout -- office environment -- virtual workplace -- Quality administrative management -- Productivity, workflow and office procedures in the administrative office -- role of information systems -- Management in the administrative environment -- Planning and time management -- Organising in the administrative function -- Leading in the administrative function -- Controlling office activities -- Problem- solving and decision-making -- Managing cultural diversity -- Business ethics -- Risk and safety management for the administrative manager.