Title:
Disaster management : a guide to issues management and crisis comunication
Author:
Skinner, Chris, 1940-2016.
ISBN:
9780195783131
Personal Author:
Publication Information:
Oxford ; Cape Town : Oxford University Press, 2002.
Physical Description:
viii, 184 pages : illustrations ; 24 cm
Contents:
1. Disaster management in national and global contexts -- 2. Disasters, issues, and crisis management -- the similarities and differences -- 3. Identifying potential crisis situations -- 4. Crisis management preparedness -- 5. Preparing the plan -- 6. Training and testing -- 7. Crisis operations guidelines -- 8. Disaster management plan -- 9. Media relations -- 10. Follow-up communication and performance checklist -- 11. Checklists -- 12. Stress management -- 13. Summary and recommendations -- 14. Selected case studies.
Abstract:
"This practical step by step guide includes case studies based on recent disasters; crisis operation guidelines and checklists; practical guidelines for implementing a crisis management plan; and practical guidelines for media relations." "Students and professionals in the fields of human resource management, personnel management, public relations, and communications will find this a priceless aid for suriviving crisis situations in the work environment."--Jacket.
Added Author:
Electronic Access:
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0615/2003277626-t.htmlPublisher description http://catdir.loc.gov/catdir/enhancements/fy0615/2003277626-d.html