Introduction -- Welcome to the Changing World of Work -- Managing Organizations and People: Who, What, and Why? -- Decision, Planning, and Monitoring Systems -- Making Decisions -- Monitoring the Environment -- Planning Systems -- Monitoring Performance Through Control Systems -- Organizing Tasks, People, and Culture -- Technology and the Design of Work Processes -- Organization Design -- Managing Human Resources -- Understanding Groups and Developing Effective Teams -- Creating and Sustaining the Organization's Culture -- Leading and Empowering People -- Understanding the Basics of Human Behavior -- Work Motivation and Rewards -- Basic Issues in Leadership -- Contemporary Issues in Leadership -- Building Trust -- Developing Interpersonal Skills -- Organizational Renewal -- Managing Change: Revisiting the Changing World of Work. Historical Roots of Current Management Practice -- Integrative Video Cases: Mad Dogs & Englishmen.