integrates the discussion of information technology throughout. Illustrations and examples highlight how

Information -- 2-4.Global Supply Chain Flows -- 2-5.Supply Chains in a Global Economy -- On The Line: More

management -- Warehousing and materials handling -- Technology in the supply chain -- Information and finance

-- Inventory Management -- Warehousing and Materials Handling -- Information Flows and Technology -- Logistics

-- Organising, training and developing staff -- Leveraging information technology -- Measuring success

analysis -- Supply chain technology, managing information flows -- Demand management and customer services

Introduction : operations and supply chain management -- Information technology : ERP systems, SCA