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Converting customer value : from retention to profit

Murphy, John A., 1948-

Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html
Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html

Format:

Books

Publication Date

2006

Excerpt:

Converting customer value : from retention to profit / Murphy, John A., 1948-

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Governance, risk management, and compliance : it can't happen to us--avoiding corporate disaster while driving success

Steinberg, Richard.

Format:

Books

Publication Date

2011

Excerpt:

implementation driving toward achieving business objectives and related growth, profit and return goals

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Strategic business planning : a dynamic system for improving performance & competitive advantage

Reading, Clive.

Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0913/2003428823-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2003428823-d.html

Format:

Books

Publication Date

2002

Excerpt:

overarching purpose -- The business model -- Profit -- Process -- Distinctive capability -- Characteristics of

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The definitive business plan : the fast-track to intelligent business planning for executives and entrepreneurs

Stutely, Richard, 1955-

Format:

Books

Publication Date

2002

Excerpt:

profit -- 9. Getting to net profit -- 10. Funding the business -- 11. Managing risks -- 12. Getting it

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Crafting and implementing strategy : text and readings

Thompson, Arthur A., 1940-

Format:

Books

Publication Date

1998

Excerpt:

They Profit from It / Thomas A. Stewart. 13. Strategic Outsourcing / James Brian Quinn and Frederick G

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