Summary

Features: -Basic information corporate agents need to know on an everyday basis -Real-life materials including articles from tavel trade publications, advertisements, interviews with agents and suppliers, and a variety of applications used in travel agencies -Critical-thinking qeustions that ensure understanding and facilitate relevant discussions -Hands-on exercises that reflect the type of work done by corporate agents -Discussions of legal and ethical issues of interest to the travel agency community ALSO AVAILABLEINSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDERInstructor's Guide, ISBN: 0-538-70967-7