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1. 
Cover image for Communicating in business and professional settings
by 
Hanna, Michael S., 1939-
Format: 
Books
Publication Date 
1998
Excerpt: 
Communication. Ch. 9. Conflict Management. Ch. 10. Interviewing and Interviews: On the Job. Ch. 11. The
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2. 
Cover image for Essential manager's manual
by 
Heller, Robert, 1932-2012.
Format: 
Books
Publication Date 
1998
Excerpt: 
-- Interviewing people -- Managing change -- Minimizing stress.
Available: Copies:
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