The theory and practice of corporate communication : a competing values perspective

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Title:

Author:

Belasen, Alan T., 1951-

ISBN:

9781412950350

Personal Author:

Belasen, Alan T., 1951-

Publication Information:

Thousand Oaks, Calif. : SAGE Publications, c2008 [i.e. 2007]

Physical Description:

xxvii, 271 p. : ill. ; 26 cm.

General Note:

Formerly CIP.

Contents:

Foreword: The Science of Corporate Communication / Elliot Luber -- Pt. A. Why a New Book on Corporate Communication? -- Ch. 1. Corporate Communication as a Field of Study and a Community of Practice -- Pt. B. Strategic Corporate Communication: An Integrated View -- Ch. 2. Competing Values Framework for Corporate Communication -- Ch. 3. External Image, Internal Identity -- Ch. 4. Identity, Reputation, and the Functions of Corporate Communication: A Strategic View -- Pt. C. Functions of Corporate Communication -- Ch. 5. Media Relations -- Ch. 6. Investor Relations -- Ch. 7. Government Relations -- Ch. 8. Employee Relations -- Pt. D. External and Internal Communication -- Ch. 9. Marketing Communication and Corporate Advertising -- Ch. 10. Financial Communication and Corporate Social Responsibility -- Ch. 11. Organizational and Management Communication -- Pt. E. Analysis and Control -- Ch. 12. Stakeholder Analysis -- Ch. 13. Communication Audits Within Organizations.

Pt. F. Crisis Communication and Patterns of Corporate Response -- Ch. 14. Crisis Communication and Message Strategies -- Ch. 15. Conclusion.

Subject Term:

Communication in management.

Communication in organizations.

Corporate culture.

Communication in management -- Case studies.

Communication in organizations -- Case studies.

Corporate culture -- Case studies.

Electronic Access:

Table of contents only http://www.loc.gov/catdir/toc/ecip0715/2007014604.html

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168023680164	658.45 B426T 2008	1	Searching... Unknown

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Summary

"It provides an integrated an broad perspective for addressing the diversity of corporate communications as a field of study and a community of practice. As an organizing scheme it helps capture the richness, complexity and interdependence of communication theories."--BUSINESS INDIA"Professor Belasen′s integration of theoretical insights with practical experience distinguishes this book from any other on the subject. The value to students is that it will enable them to think about corporate communication in a sophisticated and critical way. Not only will they learn to do their jobs well, they will also understand why." --Gary P. Radford, Fairleigh Dickinson University

The Theory and Practice of Corporate Communication: A Competing Values Perspective offers an integrative approach to corporate communication. Author Alan T. Belasen covers theoretical aspects and uses practical examples and case applications to illustrate the broader, strategic view of the field of corporate communication. The book draws on an adaptation of the Competing Values Framework to provide a fuller and more coherent view of corporate communication in which a dynamic interplay of complementary and often competing message orientations takes place.

As an organizing schema, the Competing Values Framework for Corporate Communication (CVFCC) helps capture the richness, complexity, and interdependence of communication approaches (e.g., rationalistic, humanistic), functions (e.g., media relations, employee relations, government relations, investor relations), managerial roles (e.g., broker, director, mentor, innovator), and organizational stakeholders (e.g., employees, customers, regulators, investors, reporters). As a practical approach, it enables corporate communication executives and professionals to operate under the burden of contradictory and often inconsistent expectations coming from diverse constituencies. Responding to these expectations is vital for building a strong identity and sustaining a credible organizational image.

The CVFCC brings the whole (corporate communication) and parts (marketing communication, financial communication, organizational communication, management communication) into a more sophisticated theoretical treatment of corporate communication that goes beyond merely discussing "best practices."

Key Features

· The CVFCC is integrated throughout, providing the necessary roadmap for navigating the diverse range of activities and organizational functions that fall under the heading of "corporate communication"

· Using case studies and practical applications (from such companies and organizations as Starbucks, NASA, the American Red Cross, Johnson & Johnson, FedEx, and Oracle, among others), the book promotes the teaching of corporate communication from a strategic viewpoint

· Each chapter ends with a case study to help readers make sense of the connections between actual situations (what happened?) and theory (how do we make sense of what happened?)

· By examining recent corporate failures, learning methods for identifying effective corporate governance practices, and developing integrity programs, readers learn that corporate social responsibility requires not only ethical leaders, but also effective corporate communication strategy, strong corporate culture, and individual involvement