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1. 
Cover image for Dealing with difficult people
Dealing with difficult people
by 
Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: 
Books
Publication Date 
2002
Excerpt: 
Employees -- Counseling of.
Available: Copies:
2. 
Cover image for Serve them right : how to improve staff attitudes in the hospitality industry
Serve them right : how to improve staff attitudes in the hospitality industry
Serve them right : how to improve staff attitudes in the hospitality industry
by 
Du Toit, T. N. (Thomas Naude), 1922-
Format: 
Books
Publication Date 
1994
Excerpt: 
Hospitality industry -- Employees -- Training of.
Available: Copies:
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