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1. 
Cover image for Best face forward : why companies must improve their service interfaces with customers
Best face forward : why companies must improve their service interfaces with customers
by 
Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: 
Books
Publication Date 
2005
Excerpt: 
, Best Face Forward proposes ways that companies can radically reengineer their front-office operations
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2. 
Cover image for Pandemic
Pandemic
Pandemic
by 
Leacock, Matt
Format: 
Books
Excerpt: 
Operations Expert can build research stations which are needed to find cures for the diseases and which allow
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