IIE Logo

IIE
Switch to list view
Switch to thumbnail view
Select an Action
4 Results Found Subscribe to search results
0000IIE
Print
1. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: 
Books
Publication Date 
2014
Excerpt: 
A guide to service desk concepts / Knapp, Donna, author.
Available: Copies:
2. 
Cover image for A guide to service desk concepts
A guide to service desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2010
Excerpt: 
A guide to service desk concepts / Knapp, Donna.
Available: Copies:
3. 
Cover image for Introduction to help desk concepts and skills
Introduction to help desk concepts and skills
by 
Sanderson, Susan M.
Format: 
Electronic Resources
Publication Date 
2004
Excerpt: 
Introduction to help desk concepts and skills / Sanderson, Susan M.
Available: Copies:
4. 
Cover image for A guide to help desk concepts
A guide to help desk concepts
A guide to help desk concepts
by 
Knapp, Donna.
Format: 
Books
Publication Date 
2003
Excerpt: 
A guide to help desk concepts / Knapp, Donna.
Available: Copies:
Limit Search Results
Access Level
Author
Format
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Item Available
Advanced Search Location