5 Results Found
00000IIE
1.
by
Knapp, Donna, author.
Format:
Books
Publication Date
2014
Excerpt:
A guide to service desk concepts / Knapp, Donna, author.
2.
by
Knapp, Donna.
Format:
Books
Publication Date
2010
Excerpt:
A guide to service desk concepts / Knapp, Donna.
3.
by
Knapp, Donna.
Format:
Books
Publication Date
2003
Excerpt:
A guide to help desk concepts / Knapp, Donna.
by
Sanderson, Susan M.
Format:
Electronic Resources
Publication Date
2004
Excerpt:
Introduction to help desk concepts and skills / Sanderson, Susan M.
5.
by
Wooten, Bob.
Table of contents http://catdir.loc.gov/catdir/toc/mh023/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh042/2001273323.html
Publisher description http://catdir.loc.gov/catdir/description/mh024/2001273323.html
Format:
Books
Publication Date
2001
Excerpt:
What Is a Help Desk and Why Would I Want One? -- Help Desk Concepts -- Why Do I Want One? -- I Want
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