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1. 
Cover image for The crisis manager : facing disasters, conflicts, and failures
by 
Lerbinger, Otto.
Format: 
Books
Publication Date 
2012
Excerpt: 
. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers
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2. 
Cover image for Hostage at the table : how leaders can overcome conflict, influence others, and raise performance
by 
Kohlrieser, George, 1944-
Format: 
Books
Publication Date 
2006
Excerpt: 
Hostage at the table : how leaders can overcome conflict, influence others, and raise performance /
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3. 
Cover image for The promise of mediation : the transformative approach to conflict
by 
Bush, Robert A. Baruch.
Format: 
Books
Publication Date 
2005
Excerpt: 
, for both readers of the first edition and new readers - including mediators, facilitators, lawyers
Available: Copies:
4. 
Cover image for Why great leaders don't take yes for an answer : managing for conflict and consensus
by 
Roberto, Michael A.
Format: 
Books
Publication Date 
2005
Excerpt: 
Why great leaders don't take yes for an answer : managing for conflict and consensus / Roberto
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5. 
Cover image for The art of managing everyday conflict : understanding emotions and power struggles
by 
Fisher, Erik A., 1966-
Format: 
Books
Publication Date 
2004
Excerpt: 
readers and students of psychology, sociology, business management, human resources and family studies
Available: Copies:
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